Payment, Cancellation & Refund Policy

1. Quotes and Starting Prices

Publicly displayed prices are starting points for defined baseline services. A project quote becomes binding only when documented in an approved proposal, statement of work, invoice, or written confirmation.

Quotes are generally valid for fourteen days unless another period is stated. Scope, availability, technical requirements, deadlines, or third-party costs may change after expiration.

2. Deposits and Reservation of Capacity

A deposit may be required before work begins. The deposit reserves production time, covers discovery and setup, and confirms the client’s commitment. Because capacity is allocated and initial work begins after payment, deposits are non-refundable except where a written proposal expressly states otherwise or applicable law requires a refund.

Payment of a deposit authorizes Sitecraft Studios to begin planning, research, account setup, file organization, design exploration, technical review, or other preliminary work.

3. Milestone and Final Payments

Projects may be billed in advance, by milestone, by monthly retainer, or by another schedule described in the proposal. A milestone invoice becomes due when the related stage is reached or delivered for review, even if client feedback is delayed.

Final files, production transfer, launch assistance, credential handoff, source files, or ownership transfer may be withheld until all outstanding amounts are paid.

4. Recurring Maintenance and Support

Maintenance and support plans are billed in advance at the frequency stated in the plan. Unused time, task capacity, or support allowance does not roll over unless the plan expressly permits it.

Recurring plans may renew automatically when agreed in writing. The client must provide cancellation notice before the next billing date. Work already scheduled or performed during a billing period remains payable.

5. Client Cancellation

A client may request cancellation in writing. Cancellation is effective when acknowledged by Sitecraft Studios. The client remains responsible for completed work, work in progress, reserved capacity, approved third-party expenses, non-cancellable commitments, and any cancellation amount stated in the proposal.

If completed work exceeds amounts already paid, a final invoice will be issued. If amounts paid exceed the value of completed work and reserved capacity, Sitecraft Studios may issue a partial refund at its reasonable discretion after calculating non-refundable amounts.

6. Cancellation or Suspension by Sitecraft Studios

We may suspend or cancel work for late payment, unlawful requests, abusive conduct, security risks, repeated failure to supply required materials, prolonged inactivity, material scope conflict, or breach of the service agreement.

If we cancel without client breach and before completing paid work, we will provide a reasonable accounting and may refund the portion attributable to work not performed, excluding non-refundable expenses and completed work.

7. Refund Eligibility

Refunds are not provided merely because preferences change, internal priorities shift, a client selects a different provider, a platform changes, expected business results are not achieved, or the client fails to use delivered work.

A refund request based on a material service issue must identify the specific contractual obligation believed to be unmet and allow a reasonable opportunity to investigate and cure the issue. Approved refunds are issued to the original payment method where practical.

8. Revision Work and Rejected Directions

Time spent producing concepts, layouts, code, revisions, research, or troubleshooting is compensable even when a direction is later rejected. Included revisions are limited to the number and type stated in the proposal. Additional revisions are billable.

9. Project Pauses and Inactivity

A project may be paused when required information, access, content, feedback, approval, or payment is unavailable. Schedules are automatically extended by the pause and reasonable remobilization time.

Projects inactive for more than thirty days may be archived. Reactivation is subject to current availability, updated pricing, technical reassessment, and a restart fee. Projects inactive for more than ninety days may be administratively closed.

10. Third-Party Expenses

Domains, hosting, themes, apps, plugins, fonts, stock assets, software licenses, payment fees, and other third-party expenses are non-refundable once purchased or committed. The client is responsible for renewals and future subscription charges unless otherwise agreed.

11. Late Payments and Collection

Late payment may result in work suspension, schedule release, withholding of deliverables, disabling of managed services where lawful, and collection activity. Reasonable collection costs and permitted late charges may be added.

12. Chargebacks and Payment Disputes

Before initiating a chargeback, the client must contact the billing email listed below and provide a reasonable opportunity to review the issue. Filing a chargeback for authorized, delivered, or contractually non-refundable services may constitute a breach and may result in immediate suspension.