Privacy Policy

1. Scope of This Policy

This Policy applies to information collected through the Sitecraft Studios website, project inquiry forms, email communications, remote discovery sessions, proposals, invoices, project management tools, design review platforms, support requests, and other interactions connected with our services.

It does not govern websites, applications, payment processors, hosting companies, analytics providers, or other third-party services that maintain their own privacy policies. When a client asks us to work inside a third-party platform, that platform’s terms and privacy practices also apply.

2. Information We May Collect

Information provided directly

We may collect names, business names, job titles, email addresses, phone numbers, billing details, project objectives, budgets, timelines, technical requirements, website credentials, brand materials, content files, and communications.

Technical and usage information

When a visitor uses our website, standard technologies may collect IP address, browser type, device type, operating system, referring page, approximate region, pages viewed, time spent, and interaction data. This information may be generated through hosting logs, security tools, cookies, or analytics systems.

Client project information

Project work may require access to website content, customer-facing pages, product catalogs, configuration settings, analytics reports, error logs, theme files, plugins, integrations, or other digital assets. We access only the information reasonably required for the agreed work.

3. How Information Is Used

Information may be used to respond to inquiries, evaluate project fit, prepare estimates and proposals, verify requirements, provide design and development services, organize project communications, process payments, deliver files, troubleshoot technical issues, maintain websites, protect systems, prevent fraud, comply with law, and improve our internal operations.

We may also use contact information to send project-related notices, requested updates, service communications, security alerts, invoices, payment reminders, and limited information about closely related services. Marketing communications may be stopped by contacting us through any email channel listed below.

4. Legal and Operational Grounds

Depending on the context, information is processed because it is necessary to take steps requested before entering a service agreement, perform a contract, comply with legal obligations, protect legitimate business interests, maintain security, resolve disputes, or act with consent.

Legitimate interests may include operating a remote service business, improving workflows, preventing misuse, documenting project decisions, enforcing agreements, and maintaining accurate financial and support records.

5. Sharing and Service Providers

We do not sell personal information. Information may be shared with service providers that support hosting, cloud storage, project management, communications, payment processing, accounting, security, analytics, file delivery, or technical operations. These providers receive only the information reasonably needed for their function.

Information may also be disclosed when required by law, court order, subpoena, regulatory request, or to protect rights, property, safety, systems, clients, or the public. In a merger, acquisition, financing, restructuring, or asset transfer, relevant information may be transferred subject to appropriate protections.

6. Cookies and Similar Technologies

Our website may use essential cookies required for platform functions, preference cookies that remember choices, analytics technologies that help measure use, and security technologies that detect abuse. Additional details appear in the Cookie Policy.

Browser settings may block or delete cookies. Some functions may not operate correctly when essential storage is disabled.

7. Retention

Information is retained only for as long as reasonably necessary for the purpose collected, including project performance, support continuity, accounting, tax, fraud prevention, legal compliance, warranty administration, dispute resolution, and enforcement of agreements.

Retention periods vary by record type. Active project records may be retained throughout the engagement and for a reasonable period afterward. Financial and contractual records may be retained longer where required by law or prudent business practice.

8. Security

We use reasonable administrative, organizational, and technical safeguards appropriate to the nature of the information. Measures may include access controls, credential management, encrypted transport, secure cloud services, software updates, backups, and limitation of access to those with a business need.

No internet transmission, device, platform, or storage system can be guaranteed completely secure. Clients remain responsible for safeguarding their own accounts, using strong unique passwords, enabling multi-factor authentication where available, and promptly revoking access when work ends.

9. Privacy Choices and Rights

Depending on applicable law, individuals may request access, correction, deletion, restriction, objection, portability, or information about categories of data collected and disclosed. Requests must provide enough information for reasonable identity verification and identification of the relevant records.

Some requests may be limited where information must be retained for legal compliance, security, billing, contract enforcement, defense of claims, or other permitted purposes. Authorized-agent requests may require proof of authorization.

10. Children’s Information

Our services are intended for businesses and adults capable of entering binding agreements. We do not knowingly collect personal information from children under thirteen. If such information is identified, we will take reasonable steps to delete it.

11. International and Remote Processing

Because services are delivered remotely, information may be accessed or processed through service providers located in different states or countries. Where required, reasonable contractual or operational safeguards will be used for cross-border processing.

12. Policy Changes

This Policy may be revised to reflect changes in services, technology, legal requirements, or business practices. The version posted on the website governs from its stated effective date. Material changes may be communicated through the website or an appropriate project communication channel.